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Returns & Exchanges

  • If you are not completely satisfied with your purchase, we would be happy to exchange it or issue a refund. Maxpedition allows 20 calendar days after receipt of merchandises for returns and exchanges of unused products in resalable condition with hand tags intact.
  • Please contact us and request return authorization and instructions prior to shipping any product back to our company.
  • Maxpedition will only honor returns or exchanges on orders placed with Maxpedition directly. Returned merchandise must be in un-used, un-worn, un-carried, un-washed condition and must include original receipt.
  • The buyer is responsible for all return shipping charges. Shipping and handling charges are non-refundable. The refund amount excludes shipping, handling and related charges. If you received FREE SHIPPING on your original order, you will be refunded the merchandise amount minus our shipping/handling costs.
  • All returns for exchange or refund must be accompanied by a valid return merchandise authorization (RMA) number clearly marked on the outside of the box. Please ship item back in original box (or a box properly sized for the item). Items that are returned to us permanently mis-shaped or otherwise damaged as a result of improper packaging will be rejected.
  • If you need an RMA number, please send an email with the item number or the product name of the items you'd like to return to rma@maxpedition.com or call 1-310-768-0098, Ext. 151.
  • CaliforniaState law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary.
  • We are not responsible for any articles belonging to customers left inside bag; please check every compartment before returning.
  • Maxpedition cannot be liable for lost in-bound packages and reserves the right to deny a refund or an exchange to any customer not returning product(s) in accordance with these instructions.
  • Refunds can only be issued to the cardholder of original purchase.
  • Any product(s) that are returned to Maxpedition after the cutoff date or are unaccompanied by a valid Return Authorization Number or not in accordance with these instructions will not be processed and may be returned to the customer at the custome's sole liability and expense.